Frequently Asked Questions
How long will it take to get my order?
Typically, it takes between 2-3 business days to receive your order. There are no deliveries on weekends or holidays.
Can my order be shipped to my home or work?
All orders will be delivered to our practice at no charge. You can pick it up during our regular business hours. Please check our website for closures.
Monday 10:00 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 3
Thursday 11:00 - 7:00
Friday 8:30 - 5:00
How long will you hold my order after it is delivered to the hospital?
We would appreciate you picking your order up as soon as possible after it is received at the clinic as we do not have a lot of storage space. Because most of the return/exchange policies have a 5 day time frame for refund/exchange from the day the package is delivered to the clinic, you should aim to pick up and review your order within that time frame. Restocking fees may apply if left too long.
Can I cancel my auto-ship food order?
You can cancel your auto-ship food order at any time by logging into the site and canceling it.
I can’t find the food you told me to purchase on your site.
Please call us for clarification on the correct diet for your pet. Some pet foods do change formulas and/or packaging. Sometimes they are discontinued by the supplier.
Can I return a supplement that my pet won’t take?
Unfortunately, once opened, supplements cannot be returned. Please call us if you have questions about a particular supplement to see if it is correct for your pet before you purchase it. Unopened supplements will be dealt with on a case by case basis
I received a promotion code. How do I apply it?
Upon checkout, you will see a box to enter the promo code you received. It will apply the discount and calculate your final price.
What if there is a recall on a product?
Should there be a recall on any product (food, treat, toy, etc.), we will do our best to contact all clients who have bought that product in the time frame noted by the supplier. Actions will be detailed as to how to return product and to whom, in the recall notice.
Can I return this?
No, we do not allow returns.
